Dealing with interruptions

Get in the habit of learning how to control interruptions. Examples include:

· Answering some incoming calls (this also helps with learning and knowing who can deal with the enquiries).

· Having two copies of business manager running - one for interruptions and one for the work I am processing.

Don't be afraid of asking for a few seconds to get my thoughts together - for example asking someone to wait whilst looking for information or when noting where I am with a task or a previous interruption that needs action to be taken.